How it works

The TrueMed payment option verifies HSA/FSA eligibility and lets you use qualified HSA/FSA funds at checkout. Once you’re approved that’s it. You’ll receive an order confirmation and effectively save up to 30% on your order.*

*Savings come from using pretax dollars to make a qualifying HSA/FSA purchase.

  • 1. Add Product(s) to your cart.

    Start by selecting your desired products and adding them to your cart. Once you're ready, proceed to checkout and enter your personal details to complete your purchase.

  • 2. Go to checkout.

    Be sure to click on the "PAY WITH HSA/FSA" button.

  • 3. If you're signed in to ShopPay, check out as a guest

    If you’re logged into your ShopPay account, make sure to select the “Check Out as a Guest” option. TrueMed payments are not processed through ShopPay, so this step is essential to use your HSA/FSA funds.

  • 4. Select TrueMed as your payment method

    At checkout, select “TrueMed – Pay with HSA/FSA” and click “Pay now.” You’ll be redirected to TrueMed’s site to complete your purchase.

    • Pay with HSA/FSA card: You’ll receive a Letter of Medical Necessity (LMN) by email—no further action needed.
    • Pay with credit or debit card: You’ll receive your LMN plus instructions for reimbursement.

  • 5. Verify HSA/FSA eligibility.

    TrueMed will guide you through a short health survey. Answer questions about your HSA/FSA and your health to confirm eligibility for reimbursement.

  • 6. Complete your order.

    After completing the evaluation form, you will be redirected back to our website. If your order qualifies for HSA/FSA, you will receive a Letter of Medical Necessity (LMN) via email within 48 hours.

Still have questions?

Take a look at our FAQ below to find answer to the most common questions.

What are FSA and HSA accounts?

Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.

Can I use my HSA/ FSA card at YVOTY?

Yes, you can. Select Truemed as your payment option and follow their steps to complete your purchase. For more information on how Truemed works or HSA/FSA-related questions, check out Truemed Customer Support.

Note: YVOTY is not the provider of HSA/FSA Payments and won't be able to do anything regarding the eligibility of specific orders. Please direct your eligibility questions to Truemed Customer Support.

Can I use my regular credit card at checkout

Yes. If you prefer to use your regular credit card, Truemed will send you instructions on how to submit for reimbursement from your HSA//FSA administrator. For more information on whether your purchase is HSA/FSA eligible, please click here.

Contact your doctor or a Truemed-equivalent service to request a Letter of Medical Necessity. Learn more about the Letter of Medical Necessity here.

Provide your HSA/FSA administrator with the Receipt Requirements for Reimbursement. Learn more about the Receipt Requirements for Reimbursement here.

What is a Letter of Medical Necessity, and how is this compliant?

The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is.

There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.

Are the fees with using Truemed's services?

There is no cost to you, as long as you are shopping with a Truemed partner merchant.

When should I use my FSA/HSA dollars?

You can use your HSA/FSA dollars all year long. However, FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st — use it, so you don’t lose it.

Can I use Truemed's services for past purchases?

While this depends on your specific HSA or FSA administrator’s policies, we advise that you only submit expenses incurred on or after the date listed on your Letter of Medical Necessity.

How long does it take for me to receive my Letter of Medical Necessity?

Generally, it takes 24-48 hours. In some cases, Truemed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your inbox, check spam, then reach out to us at support@truemed.com for help.

If I don't have an HSA/FSA. Can I still benefit from Truemed?

Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA!

I don't live in the US. Can I still get reimbursed with Truemed?

Unfortunately, Truemed is currently only available in the United States.

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